Pricing and Insurance

How much does it cost for adults?

Using insurance: If your insurance is Aetna, Cigna, United (one of the plans listed here) and is one of our in-network insurance carriers, once you book your appointment and submit your insurance information to us, we will process (through our insurance billing partner Alma) it to let you know of any fees (such as your insurance deductible, copay and coinsurance) if they exist.

Not using one of the insurance plans we are currently in network with or have no insurance: $179 for initial comprehensive 50-minute psychiatric evaluation and first full month of care, then $89 per month beginning your second month. Our ongoing care includes: unlimited video appointments, provider messaging and symptom tracking. Cancel at any point. Follow-up appointments whenever you need.  The cost of medication is not included, but can be covered by your insurance if you have it. If you do not have insurance, we can find low cost prescriptions at a pharmacy near you.

There are additional ways to save on the cost of service, including: 

  • Using PPO Out-of-Network Benefits:  If you have another insurance carrier (outside of Aetna, Cigna, United and others listed on our insurance page), contact us at [email protected] and let us know that you would like to submit your Remedy receipts to your insurance company. Each insurance plan is different, but yours may reimburse you for some or all of the cost of your Remedy appointments. We’ll send you a medical receipt (also called a ‘super bill’)  that you can submit to your insurer for possible subscription reimbursement. Patients need to attend at least one appointment within each month (billing cycle) for their insurer to review the claim and consider reimbursement.
  • Paying with FSA/HSA if your insurance is not in network with Remedy and if your plan allows: Flexible Spending Accounts (FSA) and Health Savings Accounts (HSA) allow you to set aside money (before taxes). If you have an FSA/HSA card, you may use it as your payment method, or submit your session receipts to your FSA/HSA for reimbursement. Please note that HSA/FSA plans vary. Please check the details of yours. Some may only be applied to Remedy plans if you are doing the unlimited plan where you are paying for your monthly subscription out of pocket. 
  • Using your Wellness Stipend: Some companies have monthly stipends as part of employee wellbeing initiatives and you can dedicate those dollars to mental health (i.e. psychiatric care with us). Consult your company’s health & wellness benefits program to see if you’re eligible.

How much does it cost for children and adolescents?

Using insurance: If your insurance is Aetna, Cigna, United (one of the plans listed here) and is one of our in-network insurance carriers, once you book your appointment and submit your insurance information to us, we will process (through our insurance billing partner Alma) it to let you know of any fees (such as your insurance deductible, copay and coinsurance) if they exist.

Not using one of the insurance plans we are currently in network with or have no insurance: $199 for initial comprehensive 50-minute psychiatric evaluation and first full month of care, then $99 per month beginning your second month. Our ongoing care includes: unlimited video appointments, provider messaging and symptom tracking. Cancel at any point. Follow-up appointments whenever you need.  The cost of medication is not included, but can be covered by your insurance if you have it. If you do not have insurance, we can find low cost prescriptions at a pharmacy near you.

There are additional ways to save on the cost of service, including: 

  • Using PPO Out-of-Network Benefits:  If you have another insurance carrier (outside of Aetna, Cigna, United and others listed on our insurance page), contact us at [email protected] and let us know that you would like to submit your Remedy receipts to your insurance company. Each insurance plan is different, but yours may reimburse you for some or all of the cost of your Remedy appointments. We’ll send you a medical receipt (also called a ‘super bill’)  that you can submit to your insurer for possible subscription reimbursement. Patients need to attend at least one appointment within each month (billing cycle) for their insurer to review the claim and consider reimbursement.
  • Paying with FSA/HSA if your insurance is not in network with Remedy and if your plan allows: Flexible Spending Accounts (FSA) and Health Savings Accounts (HSA) allow you to set aside money (before taxes). If you have an FSA/HSA card, you may use it as your payment method, or submit your session receipts to your FSA/HSA for reimbursement. Please note that HSA/FSA plans vary. Please check the details of yours. Some may only be applied to Remedy plans if you are doing the unlimited plan where you are paying for your monthly subscription out of pocket. 
  • Using your Wellness Stipend: Some companies have monthly stipends as part of employee wellbeing initiatives and you can dedicate those dollars to mental health (i.e. psychiatric care with us). Consult your company’s health & wellness benefits program to see if you’re eligible.

Do you take insurance or provide superbills?

We are now in-network for Aetna, Cigna, United Healthcare and others. If using an in-network provider, the cost of service will be your insurance co-pay for each video appointment with your Remedy provider.   Remedy is currently considered an ‘Out of Network’ Provider for all other insurance carriers.  If you have insurance with another carrier, contact us at [email protected] and let us know that you would like to submit your Remedy receipts to your insurance company. Each insurance plan is different, but yours may reimburse you for some or all of the cost of your Remedy appointments. We’ll send you a medical receipt (also called a ‘super bill’)  that you can submit to your insurer for possible subscription reimbursement. Patients need to attend at least one appointment within each month (billing cycle) for their insurer to review the claim and consider reimbursement.  The cost of medication is not included in services, but can be covered by your insurance if you have it. If not, we can find low cost prescriptions at a pharmacy near you.

How do you confirm insurance eligibility before services begin?

  1. If your current health insurance is with one of our in-network insurance carriers, you will book your appointment and during booking, submit your insurance information to us. We will run an eligibility check (through our insurance billing partner Alma) to let you know of any fees (such as your insurance deductible, copay and coinsurance) if they exist.
  2. From there, you can decide if it is less costly to use your insurance, or if it is less expensive for you to not use your insurance, and use Remedy without your insurance.
  3. If you choose to use your insurance for coverage with us, the cost of service will only be any insurance copays or coinsurance, paid through our insurance billing partner, Alma. You will need to provide Alma a payment method for those insurance fees, and Remedy will need to keep a non HSA/FSA card on record for no-show appointment fees if needed.
  4. If your insurance is not listed here, unfortunately Remedy is still currently an ‘Out of Network’ Provider, but we are constantly working on adding new insurance panels.  
  5. For additional details please visit our insurance page.

 

If you do not wish to switch to insurance for payment, no problem, we will continue to take care of you with or without insurance! If not using in-network insurance for payment, you will continue to enjoy unlimited care with as many appointments as you need per month for one low monthly fee. Superbills will continue to be provided for out-of-network claims and HSA/FSA payments accepted (based on your plan).  In some cases, Remedy’s monthly fee for unlimited medication management care can be less than the total cost of insurance fees for mental health care

Do you accept Flexible Spending Accounts (FSA) and Health Savings Accounts (HSA) payments?

  • If you choose to use your insurance for coverage with us, the cost of service will only be any insurance copays or coinsurance, paid through our insurance billing partner, Alma, and your plan may allow us to use your HSA/FSA for those copays. You will need to provide Alma a payment method for those insurance fees, and Remedy will need to keep a non HSA/FSA card on record for no-show appointment fees if needed.
  • If not using in-network insurance for payment, you will continue to enjoy unlimited care with as many appointments as you need per month for one low monthly fee. Superbills will continue to be provided for out-of-network claims and HSA/FSA payments accepted (based on your plan).  

Is there a cancellation policy?

Due to high demand and limited availability of appointments, we require notice in the event of a cancellation or rescheduling at least 24 hours prior to your appointment. Timely notice will allow appointments to be offered to other patients.

The charge for cancellation or rescheduling without 24 hours notice, or a missed appointment, is $89 per visit. This charge will not be covered by insurance but will have to be paid by you personally prior to receiving additional treatment in future visits. If you are more than 10 minutes late to your appointment, we may have to reschedule your appointment to a different day or time.

We require all patients to have a credit card on file for missed appointment fees, if they are incurred. Any late cancellation fees incurred will be automatically charged to that credit card.

Are there any hidden fees?

There are no hidden fees. Patients pay for either: 1) Monthly Remedy membership fees, or 2) In-Network Insurance plan copays. Patients will pay pharmacies for the cost of medication or insuration medication copays. Patients are billed for appointments canceled within 24 business hours, or appointments in which the patient does not attend the appointment. If patients request medical documentation be completed, they are billed for time spent completing their paperwork. There are no other fees.

Do I have to use insurance?

No, you do not have to use insurance. We’ve made sure our care is affordable even without insurance, and paying for Remedy services directly with your credit card is always an option. We also accept HSA/FSA payment if you have one of those accounts.

What insurance do you accept?

At this time, we accept the below as in-network insurance carriers in California: 

  • Cigna
  • Aetna 
  • Optum/United Healthcare 

We’ve ensured our care is affordable even without insurance, and paying for Remedy services directly with your credit card is always an option. We also accept HSA/FSA payments if you have one of those accounts.

Remedy is currently considered an ‘Out of Network’ Provider for all other insurance carriers.  If you have insurance with another carrier, contact us at [email protected] and let us know that you would like to submit your Remedy receipts to your insurance company. Each insurance plan is different, but yours may reimburse you for some or all of the cost of your Remedy appointments. We’ll send you a medical receipt (also called a ‘super bill’)  that you can submit to your insurer for possible subscription reimbursement. Patients need to attend at least one appointment within each month (billing cycle) for their insurer to review the claim and consider reimbursement.  The cost of medication is not included in services, but can be covered by your insurance if you have it. If not, we can find low cost prescriptions at a pharmacy near you.

How can I tell if I am eligible for insurance?

If you are a new patient signing up for our services, you can enter your insurance information during the sign-up process where we will verify your insurance eligibility and your coverage details through our insurance billing partner, Alma, to let you know of any fees (such as your insurance deductible, copay and coinsurance) if they exist.

From there, you can decide if it is less costly to use your insurance, or if it is less expensive for you to not use your insurance, and use Remedy without your insurance.

If you choose to use your insurance for coverage with us, the cost of service will only be any insurance copays or coinsurance, paid through our insurance billing partner, Alma. You will need to provide Alma a payment method for those insurance fees, and Remedy will need to keep a non HSA/FSA card on record for no-show appointment fees if needed.

 

If your insurance is not listed here, unfortunately Remedy is still currently an ‘Out of Network’ Provider, but we are constantly working on adding new insurance panels.  

What is covered by my insurance?

When using insurance with any of our in-network plans, you’re only responsible for any copays, coinsurance, deductibles, or prescription costs associated with your plan—your insurance will cover the rest. This includes the clinical features of your Remedy service including video appointments, unlimited messaging, symptom tracking, and medication management. The cost of your prescription medication may fall under your pharmacy benefits plan and may require an additional copay.  Our insurance billing partner, Alma will need a payment method for any insurance fees, and Remedy will need to keep a non HSA/FSA card on record for no-show appointment fees if needed.

How will my insurance be billed?

After your visit, our billing partner, Alma, will submit claims for Remedy services rendered to your insurance plan. When your insurance has processed the claim, they will send you an Explanation of Benefits (EOB), telling you what services were billed, what amount was covered by the insurer, and what balance, if any, you are responsible for.

How will I be billed after my insurance claim is processed?

You will be billed after your insurance has processed the claim and has sent our billing partner Alma, an Explanation of Benefits (EOB), telling us what services were billed, what amount was covered by the insurer, and what balance you owe.  Our billing partner, Alma, will then charge the credit card you have on file.

How can I find out more about my insurance coverage?

For other questions about your coverage, you can contact our care coordinator team at [email protected] or call us at 747-212-3876. We’re here to help.

What does my monthly subscription fee?

  1. Follow-up appointments, typically 20 minutes long, and every 1-4 months, as determined by you and your treatment team. 
  2. As-needed messaging with your treatment team to answer questions, concerns or check in. Our team may take up to 24 business hours to respond to messages or texts, so for life-threatening or urgent needs, it is always best to call 911 or go to the nearest emergency room. 
  3. Active prescribing of your medication(s) such that it will be available to you, with refills as appropriate.
  4. Monthly check-ins by messaging to assess your symptoms using personalized treatment plan assessment tools, to make sure that you get better, and stay better.

Do you accept Flexible Spending Accounts (FSA) and Health Savings Accounts (HSA) payments?

If you choose to use your insurance for coverage with us, the cost of service will only be any insurance copays or coinsurance, paid through our insurance billing partner, Alma, and your plan may allow use to use your HSA/FSA for those copays. You will need to provide Alma a payment method for those insurance fees, and Remedy will need to keep a non HSA/FSA card on record for no-show appointment fees if needed.

  • If not using in-network insurance for payment, you will continue to enjoy unlimited care with as many appointments as you need per month for one low monthly fee. Superbills will continue to be provided for out-of-network claims and HSA/FSA payments accepted (based on your plan). 

Questions before your first appointment

How long is the initial appointment and what will we discuss?

Your initial appointment will be 50 minutes and will include a discussion of your complete medical and psychiatric history and a focus on your current symptoms. You and your medical provider will then create a treatment plan and schedule a follow-up appointment. After the appointment, your nurse will review the treatment plan with your doctor and send the medication to your local pharmacy that day.

Who will my appointment be with?

Patient appointments and communication are with highly skilled and experienced psychiatric nurse practitioners, supported by a medical doctor and psychiatrist available to review medication treatment plans. If there are any changes, your nurse will get in touch with you to discuss.

Is my information confidential?

Yes, of course. Your information will be transmitted on encrypted, HIPAA compliant softwares.

What if I need urgent treatment today?

Please call 911 or go to the nearest emergency room. At this time, Remedy provides non-emergent care.

What if I am suicidal?

Please call 911, or go to the nearest emergency room or call the national suicide hotline at 1-800-273-8255: https://suicidepreventionlifeline.org/

Can I continue my current medications?

If you are on medications that are working fine, and without side effects, it is possible that your medical provider may agree with prescribing these same medications and dosages again so that you can continue. One exception is that, given the risks of addiction and severe withdrawal, we don’t prescribe daily use of benzodiazepines, as these medications are best used for intermittent severe anxiety.  If your current medications are not adequately treating your symptoms, causing undesirable side effects, or there are any concerns that this might not be the best fit for you, we might not continue them, but can provide alternative suggestions.

Can you prescribe all medications?

We can prescribe most psychiatric medications, with some limitations:
Right now we do not treat pain disorders or substance addiction. We also do not prescribe medications such as methadone, suboxone, or any medications to treat opiate use disorder. But, we are looking into doing this in the future.

While it was previously not allowed to prescribe controlled substances (such as stimulants, benzodiazepines and sleep medications) without an in-person medical evaluation, due to Covid-19 and what was deemed a Public Health Emergency, the DEA has (as of March 2020) temporarily changed prescribing laws to allow prescribing of controlled substances to occur with a video medical evaluation. It is possible that this allowance will be reversed such that patients may initiate care with Remedy and need to then be seen by a local medical provider to continue their medications. Your medical provider will alert you if this affects you.

When determined appropriate by your Remedy provider, low dose benzodiazepines may be prescribed for intermittent use (such as for panic attacks). We do not prescribe benzodiazepines for everyday use. This is because daily benzodiazepine use puts patients at risk for withdrawal were they to skip a dosage. Withdrawal puts patients at risk of elevated blood pressure, seizures and/or death. If you need daily benzodiazepine treatment, please reach out to a local psychiatric provider where your blood pressure and medical health can be monitored in person.

If you require daily benzodiazepine prescribing and still proceed with booking, prescribing is at the full discretion of the Remedy provider you see. You may be referred for care elsewhere, and will still be responsible for the appointment fee.

What if I need a medication you can’t prescribe?

We will help you find an appropriate doctor, or guide you to a primary care physician in your area who should be able to help.

How often are my appointments?

You and your medical provider will schedule them as often as you need. Generally if you are starting a new medication, or changing a dosage, you will have appointments once a month. Once you are stable on a medication and doing well, your appointments will likely stretch out to every three to six months. You will be able to text and message your team at any time for any reason, and will be responded to promptly.

How will I get in touch with my medical provider?

You will message them, whenever you need, through our secure messaging system, which you can access from your internet browser on your computer or phone. Or, you can call or text your team as needed.

What if I have an urgent need?

Please message your medical provider. They will respond within 24 business hours. For severe or life-threatening needs, including suicidal thoughts, please contact 911 or go to the nearest
emergency room.

Questions or concerns?

Have a question about Remedy? Want us to come to your state? Feel free to contact us at [email protected]
Existing patients are best off contacting their care team directly by texting them, or reaching them through our online portal here

What medications do you prescribe?

Our medical providers do a complete history and evaluation during your appointment and will decide on an appropriate treatment plan, which may include continuing previous medications or starting a new one. The below list includes medications we may prescribe. We use non-controlled substances when possible, abide by all state and federal regulations, and in some cases, patients may need to provide further information to substantiate prior use of a controlled substance. Please note that controlled substances can currently be prescribed over telemedicine due to Covid-19, though this ruling may be reversed. Please go here for the latest prescribing updates as posted by the DEA.
Treatment and medications list

Disorder

Generic Medication Name

Common Brand Name

Attention Deficit Hyperactivity Disorder
Amfetamine + Dexamfetamine
Adderall, Adzenys, Dyanavel, Mydayis
Amphetamine
Evekeo
Lisdexamfetamine
Vyvanse, Elvanse
Methylphenidate
Ritalin, Concerta
Dexmethylphenidate
Focalin
Atomoxetine
Strattera
Clonidine
Kapvay
Guanfacine
Intuniv, Tenex
Modafinil
Provigil, Alertec, Modavigil
Anxiety Disorders
Alprazolam
Xanax
Clonazepam
Klonopin, Rivotril
Diazepam
Valium
Lorazepam
Ativan, Temesta
Oxazepam
Serax
Buspirone
BuSpar, Spitomin
Hydroxyzine
Atarax, Vistaril
Gabapentin
Neurontin, Gabaran
Antidepressants
Citalopram
Celexa, Cipramil
Clomipramine
Anafranil
Doxepin
Doxepin, Sinequan
Escitalopram
Cipralex, Lexapro
Fluoxetine
Prozac, Sarafem
Sertraline
Lustral, Zoloft
Paroxetine
Paxil, Pexeva, Seroxat
Mirtazapine
Avanza, Remeron, Zispin
Imipramine
Tofranil
Fluvoxamine
Fevarin, Luvox
Trazodone
Azona, Deprax, Desyrel, Oleptro, Trittico, Thombran
Bipolar Disorder (Mood stabilizing agents)
Carbamazepine
Carbatrol, Carnevix, Epitol, Equetro, Tegretol, Tegretol XR, Teril
Topiramate
Topamax
Oxcarbazepine
Trileptal
Lithium salts
Camcolit, Eskalith, Lithobid, Sedalit
Lamotrigine
Lamictal
Gabapentin
Neurontin
Divalproex sodium
Depakote, Epival, Ergenyl Chrono
Atypical Antipsychotics
Aripiprazole
Abilify
Asenapine
Saphris, Sycrest
Lurasidone
Latuda
Olanzapine
Zyprexa
Quetiapine
Seroquel
Risperidone
Risperdal
Ziprasidone
Geodon, Zeldox
Depressive Disorders
Amitriptyline
Elavil, Endep, Tryptanol, Tryptomer
Bupropion
Aplenzin, Wellbutrin
Citalopram
Celexa, Cipramil
Clomipramine
Anafranil
Desipramine
Norpramin, Pertofrane
Desvenlafaxine
Pristiq
Doxepin
Aponal, Adapine, Deptran, Prudoxin, Silenor, Sinquan, Sinequan, Zonalon
Duloxetine
Cymbalta
Escitalopram
Cipralex, Lexapro
Fluoxetine
Prozac, Sarafem
Fluvoxamine
Luvox, Faverin
Imipramine
Antideprin, Tofranil
Lamotrigine
Lamictal
Levomilnacipran
Fetzima
Mirtazapine
Remeron, Avanza
Nortriptyline
Aventyl, Pamelor
Paroxetine
Paxil, Pexeva, Seroxat
Phenelzine
Nardil
Selegiline
Emsam
Sertraline
Zoloft, Lustral
Tranylcypromine
Parnate
Trazodone
Azona, Deprax, Desyrel, Oleptro, Trittico, Thombran
Venlafaxine
Effexor, Effexor XR
Vilazodone
Viibryd
Vortioxetine
Trintellix
Trazodone
Azona, Deprax, Desyrel, Oleptro, Trittico, Thombran
Temazepam
Normison, Restoril
Eszopiclone
Lunesta
Zaleplon
Andante, Sonata, Starnoc
Zolpidem
Ambien CR, Hypnogen, Intermezzo, Ivadal, Sanval, Snovitel, Stilnoct, Stilnox, Sublinox
Zopiclone
Imovane, Imrest, Piclodorm, Somnol, Zimovane
Melatonin
Circadin, Melaxen
Ramelteon
Rozerem
Atypical Antipsychotics
Aripiprazole
Abilify
Aripiprazole
Abilify
Iloperidone
Fanapt
Lurasidone
Latuda
Olanzapine
Zyprexa, Zyprexa Relprevv
Quetiapine
Seroquel
Risperidone
Risperdal, Risperdal Consta
Ziprasidone
Geodon, Zeldox

What do you treat?

Acute stress disorder
Adjustment disorder
Agoraphobia
Anxiety disorder
Attention deficit hyperactivity disorder
Atypical depression
Binge eating disorder
Bipolar disorder
Body dysmorphic disorder
Bulimia nervosa
Cyclothymic disorder
Depression (mood)
Excoriation (Skin-picking) disorder
Generalized anxiety disorder
Hypochondriasis
Hypomanic episode
Illness anxiety disorder (Hypochondriasis)
Impulse control disorder
Insomnia
Intermittent explosive disorder
Major depressive disorder
Major depressive episode
Mania
Melancholia
Minor depressive disorder
Mixed episode
Mood disorder
Obsessive-compulsive disorder
Panic disorder
Persistent depressive disorder (Dysthymia)
Postpartum depression
Posttraumatic stress disorder
Premenstrual dysphoric disorder
Recurrent brief depression
Sleep disorder
Social anxiety disorder (Social phobia)
Somatic symptom disorder
Somatization disorder
Trichotillomania

What is the predictive mood tracking technology Remedy uses for patients?

We use a software that emails and/or texts you a monthly assessment to find out how you are feeling with a short set of questions. It tracks your symptoms over time so that both you and your Remedy team can see your progress. You’ll see your improvement!

 

At Remedy we have years of experience and know that sometimes when patients are struggling, it’s too hard to even schedule an appointment. If life gets harder, and your symptoms worsen significantly, your team is automatically notified and can proactively reach out to you to check in.   How is that for a smart monthly Remedy? 😀

How are prescriptions delivered or picked up?

Prescriptions are sent to your pharmacy of choice- this can be one that you pick up from, or one that offers delivery to your home. You can use your insurance for the cost of medication, or if you don’t have insurance, find a low cost option with your team.

What if I need disability or legal paperwork?

At Remedy Psychiatry, we specialize in medication management and patient care. We do not specialize in forensic psychiatry or legal documentation. If this is something you need, we recommend you see a forensic psychiatrist who is well-versed in formal legal evaluations to get your needs adequately met.
With regard to disability and work/school accommodations, we cannot confirm in advance that our medical provider will be able to provide disability/accommodation documentation. The medical provider will first perform a full evaluation. At the end of the evaluation, your Remedy medical professional will determine if you are deemed appropriate for a work/school leave, disability or any other accommodations, for a set period of time. If so, the Remedy team will complete required letters or paperwork, billed to the patient at a rate of $2.50 per minute for the length of time it takes to complete the document(s). This will be completed within 14 days. Unfortunately, it cannot be determined before a full evaluation whether or not a patient will be deemed appropriate for a leave, disability, or any other accommodations.

How do you diagnose ADHD?

Diagnosis and Assessment of ADHD

When assessing you for a diagnosis of Attention Deficit Hyperactivity Disorder (ADHD), your Remedy team collects information to evaluate if your symptoms meet criteria for this diagnosis (even if you have been previously diagnosed and prescribed medication).

You can expedite the process and increase the likelihood that we can send in a prescription on your first day with us, by having the below information sent to us in advance, or by the time of your first appointment.

Please send your information through our patient portal here.

 

Additional information required for ADHD diagnosis:

A diagnosis of ADHD in adults entails a history of symptoms which present before the age of 12, so we collect some additional information about your childhood history. This information may be collected in one of three ways:

  1. If you already have it completed, you may submit a copy of prior formal neuropsychiatric testing, as completed by a psychologist (send to your provider through our patient portal here.
  2. You sign a release of information (which you can obtain through this link here and your Remedy team contacts your prior psychiatrist about your previous diagnosis of ADHD. This will happen after your first appointment.
  3. You and someone you know completes a set of research-based questionnaires, called the BAARS, about your ADHD symptoms (you can download the BAARS evaluation here). And then you may submit through our patient portal here.

 

 If you have current or past high blood pressure, or a heart condition: Medical clearance from your primary care doctor or cardiologist is required. You can do this in advance by asking them to submit clearance, faxed to Remedy at Fax Number: 313-788-8469

 

We look forward to seeing you soon!

As always, don’t hesitate to reach out with questions through your patient portal, or to [email protected]

 

What if I start seeing a provider at Remedy and I'm not a good fit?

If you see us for an initial evaluation and we’re not a good fit for your symptoms, such as if you need emergent help, or have a significant substance use issue, we will complete a safety assessment during your initial appointment time and then provide referrals for other care to fit your needs and obtain the medication prescriptions you may need.

What about therapy?

At Remedy, for optimal mental health, we wholeheartedly believe in:
  • Lifestyle changes first (including a healthy whole foods diet, limited substances, exercise, limiting stress)
  • Therapy
  • And as a final part of the treatment plan when appropriate: medication.
While we encourage all of our patients to pursue therapy, we aim to provide very affordable care and therefore keep our costs to patients low by only focusing on the psychiatric medication management piece. We have highly skilled therapy referrals that we can refer our patients to. And, we will work very closely with your therapist to have a collaborative team in place to take care of you.

How do I initiate a video appointment with my provider?

There are several options on how to access your video appointment. A code is needed for your appointment if you have not yet set up your portal, and the code will be emailed to you in your appointment reminder. To start your first appointment, you can:

  1. Open your Remedy appointment reminder email (which will be resent 60 minutes before your appointment)
  2. Or- Open your Remedy appointment reminder text
  3. Or- Log into your Remedy patient portal here to initiate the appointment. The same patient portal link can also be found on the top right corner of our Remedy Home page under Existing Patient Login
  4. Or- through your google calendar link (if you added it to your calendar already)

Then click on the “Start Video Call” link.  You will then see the preview screen, where you can adjust your camera, microphone and speaker settings to make sure everything is working correctly.

Tips for a great telehealth set-up: Here

Do you prescribe benzodiazepines?

When determined appropriate by your Remedy provider, low dose benzodiazepines may be prescribed for intermittent use (such as for panic attacks). We do not prescribe benzodiazepines for everyday use. This is because daily benzodiazepine use puts patients at risk for withdrawal were they to skip a dosage. Withdrawal puts patients at risk of elevated blood pressure, seizures and/or death. If you need daily benzodiazepine treatment, please reach out to a local psychiatric provider where your blood pressure and medical health can be monitored in person.
If you require daily benzodiazepine prescribing and still proceed with booking, prescribing is at the full discretion of the Remedy provider you see. You may be referred for care elsewhere, and will still be responsible for the appointment fee.

What are the terms of service?

Please see this page here to read the full terms of service when using Remedy Psychiatry.

What is the difference between a psychiatrist and a psychiatric nurse practitioner?

A psychiatrist supervises each of our team of psychiatric nurse practitioners and is a trained medical doctor and specialist in psychiatry. A psychiatric nurse practitioner is a nurse with extensive additional training and expertise in mental health, who can prescribe medications under a doctors supervision. Our team of psychiatric nurse practitioners have dedicated their career and life to psychiatry and are specialists in mental health.

Questions after your first appointment

What if I can’t log onto the Remedy portal?

You can reset your password in the Remedy portal by going to the portal page here, and clicking ‘Forgot Password?’. If that doesn’t work, you can email us at: [email protected]

How do I message or upload documents to my Remedy provider?

In our new Remedy portal here  (which replaces our previous patient messaging through Onpatient).  Messaging in the portal allows you to communicate with your provider in a secure compliant manner without having to leave the Remedy portal.

 

Simply go to the message section, click on the provider in the list on the left, and send a message. 

How do I schedule or reschedule a video appointment as an existing patient?

Go to your Remedy patient portal here, on the left-hand side, click ‘Appointments’, and either click ‘Book’ towards the top right of your screen, or in the center of your screen, click on ‘Actions’ of any future appointments in order to reschedule or cancel them. A friendly reminder that appointments can be cancelled up to 24 hours in advance, after which patients are billed a cancellation fee.  

How do I update my billing information?

You can change your credit card in the Remedy portal at any time.   Simply go to the Remedy patient portal here, on the left-hand side, click ‘Credit Cards’ and make any necessary changes. 

How do I get my medication?

If your plan was to start medication immediately, your Remedy provider will have electronically sent the medication to the pharmacy you placed on file, the same day as your appointment. After your appointment, call your pharmacy to verify that they received the prescription and you should be able to obtain your medication within 24 hours (if delivery, times vary). Sometimes, there are difficulties in obtaining your medication. If the pharmacy says they do not have your medication, please do the following:

  • If the pharmacy states that the prescription was not received, please contact your Remedy provider. There may have been a technological disruption in sending the electronic prescription.
  • If the prescription was received by the pharmacy, ask the pharmacist why it was not filled
    • It could be an issue with the pharmacy not having the medication in stock (in which case we may need to send the prescription to another pharmacy with stock). If so, please select another pharmacy convenient to you, and notify your Remedy provider to send a new prescription to your new pharmacy. 
    • If you have insurance, it could be an issue with your insurance not approving to cover part of the cost of the medication, in which we may need to submit an application to your insurance for them to cover the medication (called a prior authorization). Every insurance covers medication differently. We are happy to send in an application to your insurance to cover the medication. Often the pharmacy has not let us know that your insurance does not cover the medication and is requiring a prior authorization. So if the pharmacy states that they have not filled the medication because your insurance requires a prior authorization, please message your Remedy Provider to let them know we need to start the application. We will then complete the application within 24 business hours. But, your insurance may take up to 7-10 business days to decide if they want to cover the medication for you at a lower ‘approved cost’. While waiting for your insurance, you have two options: 
      1. You can purchase the medication without insurance the same day it is prescribed (‘paying out of pocket for it’), and save your receipt. If your insurance agrees to cover the medication, you can later submit the receipt to your insurance to reimburse you for the part of the medication cost they will cover. 
      2. The second option (after letting us know that your insurance is requiring a prior authorization), is to wait for the medication to be covered, and to call the pharmacy again in 48 hours to see if the medication has been approved by your insurance, in which case you can obtain it up at the lower insured rate. If your insurance refuses to cover the medication, we can file an appeal to have it covered. 
  • If you need to change your pharmacy for any reason, please message your provider through your Remedy patient portal here
  • Kaiser Insurance: Some Kaiser plans allow non-Kaiser medical professionals to prescribe to your Kaiser pharmacy, and medication is covered. Other plans do not cover the cost of medications if they are not prescribed by a Kaiser provider. Please call Kaiser to ask if your plan covers medications to your Kaiser pharmacy from non-Kaiser providers. If they do not, we can send your medication to another convenient pharmacy for you. If so, please message your provider through your Remedy patient portal here to let them know of your new pharmacy. 

Can I change my pharmacy?

No problem. You don’t need to schedule another appointment to do so. Please reach out to your Provider through our Remedy portal here (https://remedy.intakeq.com/connect) and let them know of the address and phone number of your new pharmacy.

What if I only need refills?

Typically you will schedule regular appointments at each of your visits and you will be given refills to bridge you to your next appointment. In the off chance that that doesn’t happen and you just need a refill to get you to your next appointment, you don’t have to schedule an additional appointment just for a refill. Just reach out to your Remedy Provider through the Remedy portal  here (https://remedy.intakeq.com/connect) to let them know you need a refill. Your provider may ask you to schedule a follow up appointment if it has been a while since your last appointment. Always try to reach out to us 7 days before running out of medications.

What if I would like to make an adjustment to the medication and treatment plan provided?

If you would like to make any adjustments to your prescriptions or treatment plan, you will need to schedule a follow up appointment to discuss any changes with your provider. Go to your Remedy patient portal here, on the left-hand side, click ‘Appointments’, and either click ‘Book’ towards the top right of your screen, or in the center of your screen, click on ‘Actions’ of any future appointments in order to reschedule or cancel them.

How do I submit a Remedy provider review and feedback?

Our goal is to provide the best care to our patients. As a result, we invite all feedback:

If you would like a response to your feedback, please write to us at: [email protected]

If you would prefer to provide anonymous feedback, please feel free to complete an anonymous feedback form here

How do I cancel my membership?

We hope you are canceling because we’ve been successful in helping you to get through a difficult time in life and that you’re doing better now.
If you’d like to cancel, please email us at [email protected] at least 24 business hours before your next billing cycle is processed and we will cancel your membership at that time.

ADHD diagnosis process

Diagnosis and Assessment of ADHD

When assessing you for a diagnosis of Attention Deficit Hyperactivity Disorder (ADHD), your Remedy team collects information to evaluate if your symptoms meet criteria for this diagnosis (even if you have been previously diagnosed and prescribed medication).

You can expedite the process and increase the likelihood that we can send in a prescription on your first day with us, by having the below information sent to us in advance, or by the time of your first appointment.

Please send your information through our patient portal here.

Additional information required for ADHD diagnosis:

A diagnosis of ADHD in adults entails a history of symptoms which present before the age of 12, so we collect some additional information about your childhood history. This information may be collected in one of three ways:

  1. If you already have it completed, you may submit a copy of prior formal neuropsychiatric testing, as completed by a psychologist (send to your provider through our patient portal here.
  2. You sign a release of information (which you can obtain through this link here and your Remedy team contacts your prior psychiatrist about your previous diagnosis of ADHD. This will happen after your first appointment.
  3. You and someone you know completes a set of research-based questionnaires, called the BAARS, about your ADHD symptoms (you can download the BAARS evaluation here). And then you may submit through our patient portal here.

 

 

Also,

If you have current or past high blood pressure, or a heart condition: Medical clearance from your primary care doctor or cardiologist is required. You can do this in advance by asking them to submit clearance, faxed to Remedy at Fax Number: 313-788-8469

We look forward to seeing you soon!

As always, don’t hesitate to reach out with questions through your patient portal, or to [email protected]