Using insurance: If your insurance is Aetna, Cigna, United (one of the plans listed here) and is one of our in-network insurance carriers, once you book your appointment and submit your insurance information to us, we will process (through our insurance billing partner Alma) it to let you know of any fees (such as your insurance deductible, copay and coinsurance) if they exist.

Not using one of the insurance plans we are currently in network with or have no insurance: $189 for initial comprehensive 50-minute psychiatric evaluation and first full month of care, then $99 per month beginning your second month. Our ongoing care includes: unlimited video appointments, provider messaging and symptom tracking. Cancel at any point. Follow-up appointments whenever you need.  The cost of medication is not included, but can be covered by your insurance if you have it. If you do not have insurance, we can find low cost prescriptions at a pharmacy near you.

There are additional ways to save on the cost of service, including: 

• Using PPO Out-of-Network Benefits:  If you have another insurance carrier (outside of Aetna, Cigna, United and others listed on our insurance page), contact us at [email protected] and let us know that you would like to submit your Remedy receipts to your insurance company. Each insurance plan is different, but yours may reimburse you for some or all of the cost of your Remedy appointments. We’ll send you a medical receipt (also called a ‘super bill’)  that you can submit to your insurer for possible subscription reimbursement. Patients need to attend at least one appointment within each month (billing cycle) for their insurer to review the claim and consider reimbursement.

• Paying with FSA/HSA if your insurance is not in network with Remedy and if your plan allows: Flexible Spending Accounts (FSA) and Health Savings Accounts (HSA) allow you to set aside money (before taxes). If you have an FSA/HSA card, you may use it as your payment method, or submit your session receipts to your FSA/HSA for reimbursement. Please note that HSA/FSA plans vary. Please check the details of yours. Some may only be applied to Remedy plans if you are doing the unlimited plan where you are paying for your monthly subscription out of pocket. 

• Using your Wellness Stipend: Some companies have monthly stipends as part of employee wellbeing initiatives and you can dedicate those dollars to mental health (i.e. psychiatric care with us). Consult your company’s health & wellness benefits program to see if you’re eligible.

Using insurance: If your insurance is Aetna, Cigna, United (one of the plans listed here) and is one of our in-network insurance carriers, once you book your appointment and submit your insurance information to us, we will process (through our insurance billing partner Alma) it to let you know of any fees (such as your insurance deductible, copay and coinsurance) if they exist.

Not using one of the insurance plans we are currently in network with or have no insurance: $209 for initial comprehensive 50-minute psychiatric evaluation and first full month of care, then $109 per month beginning your second month. Our ongoing care includes: unlimited video appointments, provider messaging and symptom tracking. Cancel at any point. Follow-up appointments whenever you need.  The cost of medication is not included, but can be covered by your insurance if you have it. If you do not have insurance, we can find low cost prescriptions at a pharmacy near you.

There are additional ways to save on the cost of service, including: 

• Using PPO Out-of-Network Benefits:  If you have another insurance carrier (outside of Aetna, Cigna, United and others listed on our insurance page), contact us at [email protected] and let us know that you would like to submit your Remedy receipts to your insurance company. Each insurance plan is different, but yours may reimburse you for some or all of the cost of your Remedy appointments. We’ll send you a medical receipt (also called a ‘super bill’)  that you can submit to your insurer for possible subscription reimbursement. Patients need to attend at least one appointment within each month (billing cycle) for their insurer to review the claim and consider reimbursement.
• Paying with FSA/HSA if your insurance is not in network with Remedy and if your plan allows: Flexible Spending Accounts (FSA) and Health Savings Accounts (HSA) allow you to set aside money (before taxes). If you have an FSA/HSA card, you may use it as your payment method, or submit your session receipts to your FSA/HSA for reimbursement. Please note that HSA/FSA plans vary. Please check the details of yours. Some may only be applied to Remedy plans if you are doing the unlimited plan where you are paying for your monthly subscription out of pocket. 
• Using your Wellness Stipend: Some companies have monthly stipends as part of employee wellbeing initiatives and you can dedicate those dollars to mental health (i.e. psychiatric care with us). Consult your company’s health & wellness benefits program to see if you’re eligible.

We are now in-network for Aetna, Cigna, United Healthcare and others. If using an in-network provider, the cost of service will be your insurance co-pay for each video appointment with your Remedy provider.   Remedy is currently considered an ‘Out of Network’ Provider for all other insurance carriers.  If you have insurance with another carrier, contact us at [email protected] and let us know that you would like to submit your Remedy receipts to your insurance company. Each insurance plan is different, but yours may reimburse you for some or all of the cost of your Remedy appointments. We’ll send you a medical receipt (also called a ‘super bill’)  that you can submit to your insurer for possible subscription reimbursement. Patients need to attend at least one appointment within each month (billing cycle) for their insurer to review the claim and consider reimbursement.  The cost of medication is not included in services, but can be covered by your insurance if you have it. If not, we can find low cost prescriptions at a pharmacy near you.

1. If your current health insurance is with one of our in-network insurance carriers, you will book your appointment and during booking, submit your insurance information to us. We will run an eligibility check (through our insurance billing partner Alma) to let you know of any fees (such as your insurance deductible, copay and coinsurance) if they exist.
2. From there, you can decide if it is less costly to use your insurance, or if it is less expensive for you to not use your insurance, and use Remedy without your insurance.
3. If you choose to use your insurance for coverage with us, the cost of service will only be any insurance copays or coinsurance, paid through our insurance billing partner, Alma. You will need to provide Alma a payment method for those insurance fees, and Remedy will need to keep a non HSA/FSA card on record for no-show appointment fees if needed.
4. If your insurance is not listed here, unfortunately Remedy is still currently an ‘Out of Network’ Provider, but we are constantly working on adding new insurance panels.  
5. For additional details please visit our insurance page.

If you do not wish to switch to insurance for payment, no problem, we will continue to take care of you with or without insurance! If not using in-network insurance for payment, you will continue to enjoy unlimited care with as many appointments as you need per month for one low monthly fee. Superbills will continue to be provided for out-of-network claims and HSA/FSA payments accepted (based on your plan).  In some cases, Remedy’s monthly fee for unlimited medication management care can be less than the total cost of insurance fees for mental health care

• If you choose to use your insurance for coverage with us, the cost of service will only be any insurance copays or coinsurance, paid through our insurance billing partner, Alma, and your plan may allow us to use your HSA/FSA for those copays. You will need to provide Alma a payment method for those insurance fees, and Remedy will need to keep a non HSA/FSA card on record for no-show appointment fees if needed.

• If not using in-network insurance for payment, you will continue to enjoy unlimited care with as many appointments as you need per month for one low monthly fee. Superbills will continue to be provided for out-of-network claims and HSA/FSA payments accepted (based on your plan).  

Due to high demand and limited availability of appointments, we require notice in the event of a cancellation or rescheduling at least 24 hours prior to your appointment. Timely notice will allow appointments to be offered to other patients.

The charge for cancellation or rescheduling without 24 hours notice, or a missed appointment, is $89 per visit. This charge will not be covered by insurance but will have to be paid by you personally prior to receiving additional treatment in future visits. If you are more than 10 minutes late to your appointment, we may have to reschedule your appointment to a different day or time.

We require all patients to have a credit card on file for missed appointment fees, if they are incurred. Any late cancellation fees incurred will be automatically charged to that credit card.

There are no hidden fees. Patients pay for either: 1) Monthly Remedy membership fees, or 2) In-Network Insurance plan copays. Patients will pay pharmacies for the cost of medication or insuration medication copays. Patients are billed for appointments canceled within 24 business hours, or appointments in which the patient does not attend the appointment. If patients request medical documentation be completed, they are billed for time spent completing their paperwork. There are no other fees.

No, you do not have to use insurance. We’ve made sure our care is affordable even without insurance, and paying for Remedy services directly with your credit card is always an option. We also accept HSA/FSA payment if you have one of those accounts.

At this time, we accept the below as in-network insurance carriers in California: 

• Cigna
• Aetna 
• Optum/United Healthcare 

We’ve ensured our care is affordable even without insurance, and paying for Remedy services directly with your credit card is always an option. We also accept HSA/FSA payments if you have one of those accounts.

Remedy is currently considered an ‘Out of Network’ Provider for all other insurance carriers.  If you have insurance with another carrier, contact us at [email protected] and let us know that you would like to submit your Remedy receipts to your insurance company. Each insurance plan is different, but yours may reimburse you for some or all of the cost of your Remedy appointments. We’ll send you a medical receipt (also called a ‘super bill’)  that you can submit to your insurer for possible subscription reimbursement. Patients need to attend at least one appointment within each month (billing cycle) for their insurer to review the claim and consider reimbursement.  The cost of medication is not included in services, but can be covered by your insurance if you have it. If not, we can find low cost prescriptions at a pharmacy near you.

If you are a new patient signing up for our services, you can enter your insurance information during the sign-up process where we will verify your insurance eligibility and your coverage details through our insurance billing partner, Alma, to let you know of any fees (such as your insurance deductible, copay and coinsurance) if they exist.

From there, you can decide if it is less costly to use your insurance, or if it is less expensive for you to not use your insurance, and use Remedy without your insurance.

If you choose to use your insurance for coverage with us, the cost of service will only be any insurance copays or coinsurance, paid through our insurance billing partner, Alma. You will need to provide Alma a payment method for those insurance fees, and Remedy will need to keep a non HSA/FSA card on record for no-show appointment fees if needed.

If your insurance is not listed here, unfortunately Remedy is still currently an ‘Out of Network’ Provider, but we are constantly working on adding new insurance panels.  

When using insurance with any of our in-network plans, you’re only responsible for any copays, coinsurance, deductibles, or prescription costs associated with your plan—your insurance will cover the rest. This includes the clinical features of your Remedy service including video appointments, unlimited messaging, symptom tracking, and medication management. The cost of your prescription medication may fall under your pharmacy benefits plan and may require an additional copay.  Our insurance billing partner, Alma will need a payment method for any insurance fees, and Remedy will need to keep a non HSA/FSA card on record for no-show appointment fees if needed.

After your visit, our billing partner, Alma, will submit claims for Remedy services rendered to your insurance plan. When your insurance has processed the claim, they will send you an Explanation of Benefits (EOB), telling you what services were billed, what amount was covered by the insurer, and what balance, if any, you are responsible for.

You will be billed after your insurance has processed the claim and has sent our billing partner Alma, an Explanation of Benefits (EOB), telling us what services were billed, what amount was covered by the insurer, and what balance you owe.  Our billing partner, Alma, will then charge the credit card you have on file.

For other questions about your coverage, you can contact our care coordinator team at [email protected] or call us at 747-212-3876. We’re here to help.

1. Follow-up appointments, typically 20 minutes long, and every 1-4 months, as determined by you and your treatment team. 
2. As-needed messaging with your treatment team to answer questions, concerns or check in. Our team may take up to 24 business hours to respond to messages or texts, so for life-threatening or urgent needs, it is always best to call 911 or go to the nearest emergency room. 
3. Active prescribing of your medication(s) such that it will be available to you, with refills as appropriate.
4. Monthly check-ins by messaging to assess your symptoms using personalized treatment plan assessment tools, to make sure that you get better, and stay better.

If you choose to use your insurance for coverage with us, the cost of service will only be any insurance copays or coinsurance, paid through our insurance billing partner, Alma, and your plan may allow use to use your HSA/FSA for those copays. You will need to provide Alma a payment method for those insurance fees, and Remedy will need to keep a non HSA/FSA card on record for no-show appointment fees if needed.

• If not using in-network insurance for payment, you will continue to enjoy unlimited care with as many appointments as you need per month for one low monthly fee. Superbills will continue to be provided for out-of-network claims and HSA/FSA payments accepted (based on your plan). 

Have a question about Remedy? Want us to come to your state? Feel free to contact us at [email protected]
Existing patients are best off contacting their care team directly by texting them, or reaching them through our online portal here

Acute stress disorder
Adjustment disorder
Agoraphobia
Anxiety disorder
Attention deficit hyperactivity disorder
Atypical depression
Binge eating disorder
Bipolar disorder
Body dysmorphic disorder
Bulimia nervosa
Cyclothymic disorder
Depression (mood)
Excoriation (Skin-picking) disorder
Generalized anxiety disorder
Hypochondriasis
Hypomanic episode
Illness anxiety disorder (Hypochondriasis)
Impulse control disorder
Insomnia
Intermittent explosive disorder
Major depressive disorder
Major depressive episode
Mania
Melancholia
Minor depressive disorder
Mixed episode
Mood disorder
Obsessive-compulsive disorder
Panic disorder
Persistent depressive disorder (Dysthymia)
Postpartum depression
Posttraumatic stress disorder
Premenstrual dysphoric disorder
Recurrent brief depression
Sleep disorder
Social anxiety disorder (Social phobia)
Somatic symptom disorder
Somatization disorder
Trichotillomania

Prescriptions are sent to your pharmacy of choice- this can be one that you pick up from, or one that offers delivery to your home. You can use your insurance for the cost of medication, or if you don’t have insurance, find a low cost option with your team.

No problem, write to us at [email protected]

Diagnosis and Assessment of ADHD

When assessing you for a diagnosis of Attention Deficit Hyperactivity Disorder (ADHD), your Remedy team collects information to evaluate if your symptoms meet criteria for this diagnosis (even if you have been previously diagnosed and prescribed medication).

You can expedite the process and increase the likelihood that we can send in a prescription on your first day with us, by having the below information sent to us in advance, or by the time of your first appointment.

Please send your information through our patient portal here.

Additional information required for ADHD diagnosis:

A diagnosis of ADHD in adults entails a history of symptoms which present before the age of 12, so we collect some additional information about your childhood history. This information may be collected in one of three ways:

1. If you already have it completed, you may submit a copy of prior formal neuropsychiatric testing, as completed by a psychologist (send to your provider through our patient portal here.
2. You sign a release of information (which you can obtain through this link here and your Remedy team contacts your prior psychiatrist about your previous diagnosis of ADHD. This will happen after your first appointment.
3. You and someone you know completes a set of research-based questionnaires, called the BAARS, about your ADHD symptoms (you can download the BAARS evaluation here). And then you may submit through our patient portal here.

 If you have current or past high blood pressure, or a heart condition: Medical clearance from your primary care doctor or cardiologist is required. You can do this in advance by asking them to submit clearance, faxed to Remedy at Fax Number: 313-788-8469

We look forward to seeing you soon!

As always, don’t hesitate to reach out with questions through your patient portal, or to [email protected]

If you see us for an initial evaluation and we’re not a good fit for your symptoms, such as if you need emergent help, or have a significant substance use issue, we will complete a safety assessment during your initial appointment time and then provide referrals for other care to fit your needs and obtain the medication prescriptions you may need.

• Lifestyle changes first (including a healthy whole foods diet, limited substances, exercise, limiting stress)
• Therapy
• And as a final part of the treatment plan when appropriate: medication.

There are several options on how to access your video appointment. A code is needed for your appointment if you have not yet set up your portal, and the code will be emailed to you in your appointment reminder. To start your first appointment, you can:

1. Open your Remedy appointment reminder email (which will be resent 60 minutes before your appointment)
2. Or- Open your Remedy appointment reminder text
3. Or- Log into your Remedy patient portal here to initiate the appointment. The same patient portal link can also be found on the top right corner of our Remedy Home page under Existing Patient Login
4. Or- through your google calendar link (if you added it to your calendar already)

Then click on the “Start Video Call” link.  You will then see the preview screen, where you can adjust your camera, microphone and speaker settings to make sure everything is working correctly.

Tips for a great telehealth set-up: Here

When determined appropriate by your Remedy provider, low dose benzodiazepines may be prescribed for intermittent use (such as for panic attacks). We do not prescribe benzodiazepines for everyday use. This is because daily benzodiazepine use puts patients at risk for withdrawal were they to skip a dosage. Withdrawal puts patients at risk of elevated blood pressure, seizures and/or death. If you need daily benzodiazepine treatment, please reach out to a local psychiatric provider where your blood pressure and medical health can be monitored in person.
If you require daily benzodiazepine prescribing and still proceed with booking, prescribing is at the full discretion of the Remedy provider you see. You may be referred for care elsewhere, and will still be responsible for the appointment fee.

Please see this page here to read the full terms of service when using Remedy Psychiatry.

You can reset your password in the Remedy portal by going to the portal page here, and clicking ‘Forgot Password?’. If that doesn’t work, you can email us at: [email protected]

In our new Remedy portal here  (which replaces our previous patient messaging through Onpatient).  Messaging in the portal allows you to communicate with your provider in a secure compliant manner without having to leave the Remedy portal.

Simply go to the message section, click on the provider in the list on the left, and send a message. 

Go to your Remedy patient portal here, on the left-hand side, click ‘Appointments’, and either click ‘Book’ towards the top right of your screen, or in the center of your screen, click on ‘Actions’ of any future appointments in order to reschedule or cancel them. A friendly reminder that appointments can be cancelled up to 24 hours in advance, after which patients are billed a cancellation fee.  

You can change your credit card in the Remedy portal at any time.   Simply go to the Remedy patient portal here, on the left-hand side, click ‘Credit Cards’ and make any necessary changes. 

If your plan was to start medication immediately, your Remedy provider will have electronically sent the medication to the pharmacy you placed on file, the same day as your appointment. After your appointment, call your pharmacy to verify that they received the prescription and you should be able to obtain your medication within 24 hours (if delivery, times vary). Sometimes, there are difficulties in obtaining your medication. If the pharmacy says they do not have your medication, please do the following:

• If the pharmacy states that the prescription was not received, please contact your Remedy provider. There may have been a technological disruption in sending the electronic prescription.
• If the prescription was received by the pharmacy, ask the pharmacist why it was not filled: 
  • It could be an issue with the pharmacy not having the medication in stock (in which case we may need to send the prescription to another pharmacy with stock). If so, please select another pharmacy convenient to you, and notify your Remedy provider to send a new prescription to your new pharmacy. 
  • If you have insurance, it could be an issue with your insurance not approving to cover part of the cost of the medication, in which we may need to submit an application to your insurance for them to cover the medication (called a prior authorization). Every insurance covers medication differently. We are happy to send in an application to your insurance to cover the medication. Often the pharmacy has not let us know that your insurance does not cover the medication and is requiring a prior authorization. So if the pharmacy states that they have not filled the medication because your insurance requires a prior authorization, please message your Remedy Provider to let them know we need to start the application. We will then complete the application within 24 business hours. But, your insurance may take up to 7-10 business days to decide if they want to cover the medication for you at a lower ‘approved cost’. While waiting for your insurance, you have two options: 
    1. You can purchase the medication without insurance the same day it is prescribed (‘paying out of pocket for it’), and save your receipt. If your insurance agrees to cover the medication, you can later submit the receipt to your insurance to reimburse you for the part of the medication cost they will cover. 
    2. The second option (after letting us know that your insurance is requiring a prior authorization), is to wait for the medication to be covered, and to call the pharmacy again in 48 hours to see if the medication has been approved by your insurance, in which case you can obtain it up at the lower insured rate. If your insurance refuses to cover the medication, we can file an appeal to have it covered. 
• If you need to change your pharmacy for any reason, please message your provider through your Remedy patient portal here
• Kaiser Insurance: Some Kaiser plans allow non-Kaiser medical professionals to prescribe to your Kaiser pharmacy, and medication is covered. Other plans do not cover the cost of medications if they are not prescribed by a Kaiser provider. Please call Kaiser to ask if your plan covers medications to your Kaiser pharmacy from non-Kaiser providers. If they do not, we can send your medication to another convenient pharmacy for you. If so, please message your provider through your Remedy patient portal here to let them know of your new pharmacy. 

No problem. You don’t need to schedule another appointment to do so. Please reach out to your Provider through our Remedy portal here (https://remedy.intakeq.com/connect) and let them know of the address and phone number of your new pharmacy.

Typically you will schedule regular appointments at each of your visits and you will be given refills to bridge you to your next appointment. In the off chance that that doesn’t happen and you just need a refill to get you to your next appointment, you don’t have to schedule an additional appointment just for a refill. Just reach out to your Remedy Provider through the Remedy portal  here (https://remedy.intakeq.com/connect) to let them know you need a refill. Your provider may ask you to schedule a follow up appointment if it has been a while since your last appointment. Always try to reach out to us 7 days before running out of medications.

If you would like to make any adjustments to your prescriptions or treatment plan, you will need to schedule a follow up appointment to discuss any changes with your provider. Go to your Remedy patient portal here, on the left-hand side, click ‘Appointments’, and either click ‘Book’ towards the top right of your screen, or in the center of your screen, click on ‘Actions’ of any future appointments in order to reschedule or cancel them.

Our goal is to provide the best care to our patients. As a result, we invite all feedback:

If you would like a response to your feedback, please write to us at: [email protected]

If you would prefer to provide anonymous feedback, please feel free to complete an anonymous feedback form here

When assessing you for a diagnosis of Attention Deficit Hyperactivity Disorder (ADHD), your Remedy team collects information to evaluate if your symptoms meet criteria for this diagnosis (even if you have been previously diagnosed and prescribed medication).

You can expedite the process and increase the likelihood that we can send in a prescription on your first day with us, by having the below information sent to us in advance, or by the time of your first appointment.

Please send your information through our patient portal here.

A diagnosis of ADHD in adults entails a history of symptoms which present before the age of 12, so we collect some additional information about your childhood history. This information may be collected in one of three ways:

1. If you already have it completed, you may submit a copy of prior formal neuropsychiatric testing, as completed by a psychologist (send to your provider through our patient portal here.
2. You sign a release of information (which you can obtain through this link here and your Remedy team contacts your prior psychiatrist about your previous diagnosis of ADHD. This will happen after your first appointment.
3. You and someone you know completes a set of research-based questionnaires, called the BAARS, about your ADHD symptoms (you can download the BAARS evaluation here). And then you may submit through our patient portal here.

Also,

If you have current or past high blood pressure, or a heart condition: Medical clearance from your primary care doctor or cardiologist is required. You can do this in advance by asking them to submit clearance, faxed to Remedy at Fax Number: 313-788-8469